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Noticeboard

Click here to Access the on-line appointment system

Patients are reminded that they can have on-line access so you can organise your medical centre activities (booking appointments or requesting repeat prescriptions) at a time that is convenient to you.

Remember that on-the-day appointments are released on-line for patients every day-so you can book your own appointment on-line rather telephone the practice during the busiest periods.  You can also book telephone aconsultations to speak to a GP about an on-going issue.  Telephone consultations are not 'Face to Face' so make sure you book the correct appointment.

Speak to a Receptionist about how to obtain an on-line account.

To promote national self care week (14th to 20th November 2016) we have provided information to support you to self care. See the SELF CARE section to the right.

Do the HOW ARE YOU QUIZ .

 TELEPHONE CONSULTATIONS

TELEPHONE CONSULTATIONS WITH GPs ARE FOR 5 MINUTES AND ARE NOT FACE TO FACE APPOINTMENTS.  THESE TELEPHONE APPOINTMENTS ARE BEST USED TO TALK ABOUT TEST RESULTS OR TO FOLLOW UP ON SIMPLE ISSUES.  Please DO NOT ATTEND TELEPHONE APPOINTMENTS as the doctor may be working at a different location and may not be at the Practice that day.

Note about the Telephone system

The telephone system can handle more simultaneous callers in the morning when we are very busy and it will let patients know where they are in the queue. Patients can leave messages when the queries about their blood results or if they have a questions about a referral.

Blood test and other queries line: Contact the practice between 09:30 – 13:00 Monday to Friday! (Please check under 'New Services' for more details)

 

For Your diary

To help you plan your requests for any repeat medications the Bank Holidays coming up in 2016 are listed below.  You should plan ahead to give us a bit more time to arrange your repeat medications by making you requests at least five working days earlier around these busy periods.

  • Friday 25th March 2016
  • Monday 28th March 2016
  • Monday 2nd May 2016
  • Monday 30th May 2016
  • Monday 29th August 2016
  • Monday 26th December 2016
  • Tuesday 27th December 2016 (for Christmas Day)

 

 

 

 

 

Welcome to North End Medical Centre

Our vision for our Patients, Partner organisations and staff

(CQC Statement of Purpose)

North End Medical Centre’s vision and statement of purpose is to maintain our longstanding traditions with a practice team and environment which is welcoming, respectful, caring and accessible for all our patients. To do this we will work with our CCG, local Practices and local health, social care and community organisations to improve the health and well-being of our patients. We will achieve this by providing a supportive, fulfilling and rewarding working environment for all staff. As a training practice and a Research Hub we will support staff development, improve our services and contribute to local research and innovation of clinical services.

NEMC’s Aims

To deliver our vision, staff working at North End Medical Centre aims to:

1) provide the best possible quality care for our patients within a confidential, safe and friendly environment.

2) focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients to maintain the maximum possible level of independence, choice and control

3) work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care

4) work in partnership with other agencies to tackle the causes of, as well as provide the treatment for ill heath where appropriate involve other professionals in the care of our patients.

5) show our patients courtesy and respect at all times irrespective of ethnic origin, religious belief, personal attributes or the nature of the health problem

6) be a learning organisation that continually improves what we are able to offer patients

 

 7) ensure all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties competently.

 

Feedback

Queries and feedback about the practice and services can be brought to the notice of the management by e-mail to the below e-mail address.

 

sena.shah@nhs.net

Alternatively you can also send feedback by clicking practice policies on the right side column which shows the details of the complaints and policies procedure.

Join our On-line Services

Don't Queue at the reception...Sign up today!

Sign up today and start using our online services via internet- it is also available on your smart phone. Bring a photo ID proof (driving licence or passport) to the reception and register to access the following services.

- Book or Cancel appointments

- Order repeat prescriptions

- Name/address change request

OBTAINING YOUR REGISTRATION INFORMATION

To obtain your registration information:

Come to the Surgery and ask at Reception for details of how to register for SystmOnline, or . You will be given a letter with your own unique registration details. Then follow the simple instructions below.

  1. FIRST TIME USE OF ONLINE

Click on https://systmonline.tpp-uk.com 

and enter the login and password obtained from the surgery, then follow the instructions.

You will be asked to change your password to something more memorable.

You can then register and use our online service. 

 

Log in to online system here: Access the online appointment system

(Alternatively scroll down or go to appointments tab to log in to the online system)

 

New Services

Don't book appointments use our new email service, or ask for a call back about your recent test results.

Click here to find out how to consult with us by Email.

Click here to find out how to know about your recent test results.

 

Welcome

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Note: To translate the website to any other language, use the language symbol shown on right side of the page

Patient Reference Group - Results for 2015

We have published our patient participation group report for 2014-15. Click on this link Patient Reference Action Plan to see the results and our action plan. Patient reference group report.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Please click the link to view the practice leaflet NORTH_END_LEAF.pdf ( Note: added jan 2016) -This is in the process of being updated

Feedback

Queries and feedback about the practice and services can be brought to the notice of the management by e-mail to the below e-mail address.

Alternatively you can also send feedback by clicking practice policies on the right side column which shows the details of the complaints and policies procedure.

(Site updated 02/12/2016)
Cancel your appointmentAccess Appointment SystemChange of contact details
 
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