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Noticeboard

Click here to Access the on-line appointment system

Patients are reminded that they can have on-line access so you can organise your medical centre activities (booking appointments or requesting repeat prescriptions) at a time that is convenient to you.

Remember that on-the-day appointments are released on-line for patients every day-so you can book your own appointment on-line rather telephone the practice during the busiest periods.  You can also book telephone aconsultations to speak to a GP about an on-going issue.  Telephone consultations are not 'Face to Face' so make sure you book the correct appointment.

Speak to a Receptionist about how to obtain an on-line account.

To promote national self care week (14th to 20th November 2016) we have provided information to support you to self care. See the SELF CARE section to the right.

Do the HOW ARE YOU QUIZ .

 TELEPHONE CONSULTATIONS

TELEPHONE CONSULTATIONS WITH GPs ARE FOR 5 MINUTES AND ARE NOT FACE TO FACE APPOINTMENTS.  THESE TELEPHONE APPOINTMENTS ARE BEST USED TO TALK ABOUT TEST RESULTS OR TO FOLLOW UP ON SIMPLE ISSUES.  Please DO NOT ATTEND TELEPHONE APPOINTMENTS as the doctor may be working at a different location and may not be at the Practice that day.

Note about the Telephone system

The telephone system can handle more simultaneous callers in the morning when we are very busy and it will let patients know where they are in the queue. Patients can leave messages when the queries about their blood results or if they have a questions about a referral.

Blood test and other queries line: Contact the practice between 09:30 – 13:00 Monday to Friday! (Please check under 'New Services' for more details)

 

For Your diary

To help you plan your requests for any repeat medications the Bank Holidays coming up in 2016 are listed below.  You should plan ahead to give us a bit more time to arrange your repeat medications by making you requests at least five working days earlier around these busy periods.

  • Friday 25th March 2016
  • Monday 28th March 2016
  • Monday 2nd May 2016
  • Monday 30th May 2016
  • Monday 29th August 2016
  • Monday 26th December 2016
  • Tuesday 27th December 2016 (for Christmas Day)

 

 

 

 

 

Latest News

Impacts of the Grenfell Tower fire

Here are a few contact numbers if you are concerned about friends or family affected by the terrible fire at Grenfell Tower or if you would like to offer support.

An emergency contact number has been set up for anyone concerned for loved ones, please call the casualty bureau on 0800 0961 233. Residents who are displaced due to the fire please call 020 7361 3008. If there are non-medical volunteers offering to help with the support effort please contact 020 7361 3008 and let them know your skills.

NHS Trauma leaflet

 

 

 

Seven day GP services for Hammersmith and Fulham residents -The Weekend Plus Service

All patients from all practices in Hammersmith & Fulham can book appointments to see a GP seven days a week and a nurse on Saturdays.

 

Hammersmith and Fulham CCG has extended its weekend services to help local people access routine medical appointments at times that suit them. From 25th March 2017, Brook Green Medical Centre is providing weekend services from 8am to 8pm.

 

Patients can continue to access appointments with a GP in the evenings between 6.30pm and 8.30pm at Brook Green Medical Centre, Cassidy Medical Centre and Parkview Practice. They can access GP appointments at these three practices at set times on weekday evenings, Saturdays and Sundays, with practice nurse appointments also available on Saturdays.

 

Full details of opening times are shown in the table below.

 

Practice

Day

Time

GP / Nurse

appointments

Brook Green Medical Centre

Bute Gardens,

London

W6 7EG

Monday to Friday

18:30 – 20:00

GPs only

 

Saturday

08:00 – 20:00

GPs and

Nurses (09:00 – 15:30)

Sunday

 

08:00 – 20:00

GPs only

Parkview Practice

Parkview Centre for Health & Wellbeing Cranston Court

56 Bloemfontein Rd

London

W12 7FG

Monday to Friday

18:30 – 20:00

GPs only

 

Saturday

 

09:00 – 17:30

GPs and Nurses

Sunday

09:00 – 13:00

GPs only

Cassidy Medical Centre

651a Fulham Road

London

SW6 5PX

Monday to Friday

18:30 – 20:00

GPs only

 

Saturday

 

09:00 – 15:00

GPs and Nurses

Sunday

 

09:00 – 15:00

GPs only

 

To book an evening or weekend appointment patients will need to call their own GP practice during opening hours. Walk-in appointments will not be available. Patients that need to book an urgent GP appointment when their practice is closed should continue to call NHS 111.

 

The doctors for weekend appointments and nurses for Saturday appointments will be able to see patients’ medical records, with the patient’s consent, to make the appointments as effective as possible.

 

People will be able to use these appointments for routine care such as check-ups, wound care, child immunisations, cervical screening, and contraceptive advice.

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CHANGES TO OPENING HOURS (as of 1st November)

 

To improve patient access we are providing patients with more contact to GPs by an increase in telephone access. 

 

You will be able to phone and speak to a GP on the day you contact the practice.  The GP will then discuss with you how best to deal with your health needs.

 

Patients can still book face to face appointments or telephone consultations in advance and should do this via the SystmOnline account or by phone.

 

From Tuesday 1st November 2016 reception open hours will be 0700 hrs to 1830hrs Monday to Friday with phones connecting to Reception at 0800 hrs. There will be a pre-bookable GP clinic from 0700 to 0800 hrs during the weekdays.

 

Saturday Surgery will be pre-booked appointments with a GP between 8:00-10:00 AM.

 

We have taken patient feedback about this and discussed this with the Patient Participation Group with nearly all patients feeling this is a positive step.  We will review how this is working over the next few weeks.

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Flu Season is Here!

If you are a patient at risk you will have received a letter inviting you to have your flu vaccination this 2017 Autumn/Winter.

Adults can book a flu appointment with a Health Care Assistant (Jenny, Tracy,Vera or Louie).

Flu vaccinations for children can be booked with our Practice Nurses.

If you have had a Flu Vaccination elsewhere this year, or you do not wish to have one, then please inform us by telephoning the reception or by e-mail to northend.medicalcentre@nhs.net


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Join our On-line Services   Don't Queue at the reception...Sign up today!

Sign up today and start using our online services via internet- it is also available on your smart phone. Bring a photo ID proof (driving licence or passport) to the reception and register to access the following services.

- Book or Cancel appointments

- Order repeat prescriptions

- Name/address change request

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PATIENTS CAN SELF REFER TO THE MUSCULO-SKELETAL (MSK) SERVICE

Did you know patients can now self-refer to the MSK service. This means you do not need to book an appointment with a doctor to be referred.  The phone number and informaiton is on the attached leaflet.  One you phone them they will book you an appointnent with a specialsit who will then direct you to the right clinician.

MSK Patient Guide

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We have started using a new system to send confirmations texts to patients.  The new system also enables you to cancel appointments which will save you time and help free up more appointments for patients.

If you change your mobile number then please, please tell us so we can make sure you receive information about the service (appointment booking conifrmations).

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PATIENT NOTICE 1st March 2016

Increase in measles cases in North West London

 

There is a significant increase in confirmed measles cases in North West London within the last 2 weeks, age range 0 – 41 years. The following measures have been recommended by Public Health England to protect patients and staff:

-Patients with a rash, especially if preceded by a fever, should telephone the surgery before turning up unannounced. 

-Patients who do arrive in the practice with a rash illness to report to reception.

-Should patients with a fever and rash attend during surgery when other patients are in the waiting room, they should be directed to a side room.

  

Receptionists have been told that ALL patients with a fever and rash should attend at the end of surgery to minimise the risk of transmission to others.

For more information about measles see:

http://www.nhs.uk/conditions/measles/pages/introduction.aspx

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More on-line appointments being released
More appointments are being released on-line.  This enables patients to book appointments directly without having to telephone our practice. 
We are also offering 5 minute telephone appointments for patients who would like to discuss an aspect of their health/medical care with a GP.  This is NOT a face to face appointment.  A telephone appointment may be a good way to discuss recent test results.

If you would like an online account speak to one of the reception staff

We are pleased to provide patients with our January 2016 Newsletter. 

This edition provides articles on the following:

  • Staff changes at your GP Practice
  • Patient Reference Group (next meeting on 18th January 2016 from 4 to 5 pm)
  • Friends and Family -You said...we did!
  • Ear Syringing -service at the walk in centre at Parson's Green
  • Weekend Plus Service
  • Facts and Figures
  • Community Column with useful information about local health and support activities.

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Our Telephone System

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Our telephone system:

Our telephone system tells patients where they are in queue, and can now handle more simultaneous callers in the morning when we are very busy. We allow patients to leave messages when the queries about their blood results or have an issue with a referral. The system reminds them that they can do many things on-line and we hope to encourage up-take of these services so that they can organise their medical centre activities at a time that is convenient to them.

 

Remember that on-the-day appointments are released for patients use in the early hours, so you can book your own appointment at 07:00 in the morning rather than waiting to get through on the telephone.

 

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
 
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