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Noticeboard

Click here to Access the on-line appointment system

Patients are reminded that they can have on-line access so you can organise your medical centre activities (booking appointments or requesting repeat prescriptions) at a time that is convenient to you.

Remember that on-the-day appointments are released on-line for patients every day-so you can book your own appointment on-line rather telephone the practice during the busiest periods.  You can also book telephone aconsultations to speak to a GP about an on-going issue.  Telephone consultations are not 'Face to Face' so make sure you book the correct appointment.

Speak to a Receptionist about how to obtain an on-line account.

To promote national self care week (14th to 20th November 2016) we have provided information to support you to self care. See the SELF CARE section to the right.

Do the HOW ARE YOU QUIZ .

 TELEPHONE CONSULTATIONS

TELEPHONE CONSULTATIONS WITH GPs ARE FOR 5 MINUTES AND ARE NOT FACE TO FACE APPOINTMENTS.  THESE TELEPHONE APPOINTMENTS ARE BEST USED TO TALK ABOUT TEST RESULTS OR TO FOLLOW UP ON SIMPLE ISSUES.  Please DO NOT ATTEND TELEPHONE APPOINTMENTS as the doctor may be working at a different location and may not be at the Practice that day.

Note about the Telephone system

The telephone system can handle more simultaneous callers in the morning when we are very busy and it will let patients know where they are in the queue. Patients can leave messages when the queries about their blood results or if they have a questions about a referral.

Blood test and other queries line: Contact the practice between 09:30 – 13:00 Monday to Friday! (Please check under 'New Services' for more details)

 

For Your diary

To help you plan your requests for any repeat medications the Bank Holidays coming up in 2016 are listed below.  You should plan ahead to give us a bit more time to arrange your repeat medications by making you requests at least five working days earlier around these busy periods.

  • Friday 25th March 2016
  • Monday 28th March 2016
  • Monday 2nd May 2016
  • Monday 30th May 2016
  • Monday 29th August 2016
  • Monday 26th December 2016
  • Tuesday 27th December 2016 (for Christmas Day)

 

 

 

 

 

Our Telephone System

Our telephone system tells now handle more simultaneous callers in the morning (when we are very busy) and will also inform patients where they are in the queue. Patients are able to leave messages when their query is about their blood results or if they have a question about a referral. 

Our telephone system has call options which let you chose the right service. The following is the call tree option you will listen in our telephone system.

In the interest of all parties calls may be recorded. Select from the following options or if you know the extension, please dial the extension number now. You may be asked about your problem so that the reception staff can best direct you to the right service. Please select from the following options

· Press 1 to book an appointment

· Press 2 to order a repeat prescription

· Press 3 to find out about your test results

· Press 4 to find about your referral

· Press 5 for medical or insurance reports and housing letters

· Or please continue to hold and your call will be transferred to one of our receptionist

Repeat Prescription Message: You can order your repeat medication via the request form. Please complete the request form and drop in the prescription box opposite to the reception. You must clearly write your Full name, Date of Birth, Contact number and the Medication you require. Alternatively you can order via the website if you have your username and password. Please allow 48 working hours for your prescription to be ready.

Find about your test results: Please leave a message clearly stating your full name, Date of Birth, contact number, nature of the test and date the test was taken. A member of staff will get back to you promptly.

Find about your referral: Please leave a message clearly stating your full name, Date of Birth, contact number, nature of the referral and name of the doctor who made the referral. A member of staff will get back to you promptly.

Medical or Insurance reports:  Please leave a message clearly stating your Full name, Date of Birth and Contact number. A member of our admin team will get back to promptly.

On-line access -We offer many services via our website. You can register to be a patient at the practice by completing and submitting our online registration form. You can also book or cancel appointments, send Name change or Address change requests and order Repeat prescriptions via the website. You need to register at the reception for these online services. Bring your photo ID, such as passport or driving license so that we can give you your username and password.

 
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